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Need more Help?

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getting-started

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Getting Started

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wifi-bluetooth

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Wifi & Bluetooth

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Pura Home 3

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Pura Home 4

","Pura Home 4","https://dgr36v3vfh3hv.cloudfront.net/assets/images/marker/2026-09-23/bd15ff1e-32c0-4188-ab7e-9f75310c00d2-pura-home-4.webp","card-1790202224374-k3tm",{"_265":266,"_267":165,"_268":269,"_270":291,"_272":136,"_273":292,"_275":182,"_276":277,"_278":188},{"_279":293,"_281":294},"

Pura Home 5

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Pura Home Support

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Setup Pura Home 5

","Getting Started","date","

September 24 2026

","publishedAt","2026-09-29T19:27:24.853Z","getting-started-setup-pura-home-4","/help/getting-started/setup-pura-home-4","

Setup Pura Home 4

","2026-09-29T19:27:34.563Z","getting-started-setup-pura-home-3","/help/getting-started/setup-pura-home-3","

Setup Pura Home 3

","2026-09-29T19:27:41.909Z","order-shipping-returns-and-refunds","/help/order-shipping/returns-and-refunds","

Returns & Refunds

","Order Shipping","

September 29 2026

","2026-09-29T19:27:49.317Z","order-shipping-how-to-return-order","/help/order-shipping/how-to-return-order","

How to Return Order

","2026-09-29T19:27:54.910Z","subscriptions-how-to-change-ship-date","/help/subscriptions/how-to-change-ship-date","

How To Change Ship Date

","Subscriptions","2026-09-29T19:28:00.893Z","subscriptions-how-to-cancel-subscription","/help/subscriptions/how-to-cancel-subscription","

How to Cancel a Subscription

","2026-09-29T19:28:04.551Z","subscriptions-how-to-skip-subscription","/help/subscriptions/how-to-skip-subscription","

How to Skip a Subscription

","2026-09-29T19:28:09.264Z","subscriptions-how-to-update-frequency","/help/subscriptions/how-to-update-frequency","

How to Update Subscription Frequency

","

September 28 2026

","2026-09-29T19:28:12.705Z","order-shipping-order-lost-in-transit","/help/order-shipping/order-lost-in-transit","

Order Lost In Transit

","2026-09-29T19:28:17.435Z","wifi-bluetooth-how-to-add-wifi-network","/help/wifi-bluetooth/how-to-add-wifi-network","

How To Add A WiFi Network

","Wifi Bluetooth","2026-09-29T19:28:21.771Z","wifi-bluetooth-diffuser-wont-connect-to-wifi","/help/wifi-bluetooth/diffuser-wont-connect-to-wifi","

Diffuser Won’t Connect To WiFi

","2026-09-29T19:28:25.452Z","wifi-bluetooth-unresponsive-diffuser","/help/wifi-bluetooth/unresponsive-diffuser","

Unresponsive Diffuser

","2026-09-29T19:28:29.623Z","wifi-bluetooth-diffuser-offline","/help/wifi-bluetooth/diffuser-offline","

My Diffuser Is Offline

","

September 25 2026

","2026-09-29T19:28:33.158Z","wifi-bluetooth-wifi-requirements","/help/wifi-bluetooth/wifi-requirements","

WiFi Requirements

","2026-09-29T19:28:37.907Z","wifi-bluetooth-connecting-to-bluetooth","/help/wifi-bluetooth/connecting-to-bluetooth","

Connect Diffuser To Bluetooth

","2026-09-29T19:28:43.167Z","wifi-bluetooth-reset-diffuser","/help/wifi-bluetooth/reset-diffuser","

Reset Diffuser

","2026-09-29T19:28:47.038Z","getting-started-setup-amazon-alexa","/help/getting-started/setup-amazon-alexa","

Setup Amazon Alexa

","2026-09-29T19:28:50.460Z","getting-started-away-mode","/help/getting-started/away-mode","

Away Mode

","2026-09-29T19:28:53.705Z","getting-started-setup-google-assistant","/help/getting-started/setup-google-assistant","

Setup Google Assistant

","2026-09-29T19:28:57.434Z","getting-started-setup-pura-car-pro","/help/getting-started/setup-pura-car-pro","

Setup Pura Car Pro

","2026-09-29T19:29:01.796Z","getting-started-setup-pura-car","/help/getting-started/setup-pura-car","

Setup Pura Car

","2026-09-29T19:29:05.120Z","getting-started-setup-pura-home-mini","/help/getting-started/setup-pura-home-mini","

Setup Pura Home Mini

","2026-09-29T19:29:08.981Z","getting-started-setup-pura-home-plus","/help/getting-started/setup-pura-home-plus","

Setup Pura Home Plus

","2026-09-29T19:29:13.143Z","subscriptions-shop-pay","/help/subscriptions/shop-pay","

Shop Pay

","2026-11-02T16:13:07.225Z","subscriptions-create-and-activate-pura-account","/help/subscriptions/create-and-activate-pura-account","

Create & Activate a Pura Account

","2026-11-02T16:13:50.555Z","subscriptions-add-and-remove-items-from-a-subscription","/help/subscriptions/add-and-remove-items-from-a-subscription","

Add & Remove Items From a Subscription

","2026-11-02T16:19:09.478Z","subscriptions-update-payment-method","/help/subscriptions/update-payment-method","

Update Payment Method

","2026-11-02T16:19:58.532Z","subscriptions-move-payment-method","/help/subscriptions/move-payment-method","

Move a Subscription Payment Method

","2026-11-02T16:20:09.362Z","subscriptions-redeem-a-discount-code","/help/subscriptions/redeem-a-discount-code","

Redeem a Discount Code

","2026-11-02T16:20:18.244Z","subscriptions-update-shipping-address","/help/subscriptions/update-shipping-address","

Update Shipping Address

","2026-11-02T16:20:26.825Z","subscriptions-swap-subscription-fragrances","/help/subscriptions/swap-subscription-fragrances","

Swap Subscription Fragrances

","2026-11-02T16:20:37.860Z","getting-started-car-app-download","/help/getting-started/car-app-download","

Do I need to download an app to use the Car diffuser?

","2026-11-02T16:20:48.991Z","faq-car-pro-wifi","/help/FAQ/car-pro-wifi","

Do I need the internet or WiFi to use Car Pro?

","FAQ","2026-11-02T16:20:56.993Z","faq-gifting","/help/FAQ/gifting","

Gifting

","2026-11-02T16:21:04.630Z","troubleshooting-how-to-reset-your-pro-car-diffuser","/help/troubleshooting/how-to-reset-your-pro-car-diffuser","

How to Reset your Pura Car Pro Diffuser

","Troubleshooting","2026-11-02T16:21:11.269Z","troubleshooting-adjust-car-diffuser-motion-sensitivity","/help/troubleshooting/adjust-car-diffuser-motion-sensitivity","

Adjust Car Diffuser Motion Sensitivity

","2026-11-02T16:21:19.403Z","faq-where-do-i-place-my-diffuser","/help/faq/where-do-i-place-my-diffuser","

Where do I place my diffuser?

","Faq","2026-11-02T16:21:25.666Z","troubleshooting-car-pro-battery","/help/troubleshooting/car-pro-battery","

How long does a fully charged Car Pro battery last?

","2026-11-02T16:21:33.584Z","troubleshooting-bluetooth-range","/help/troubleshooting/bluetooth-range","

Does it need to be in range of Bluetooth to work?

","2026-11-02T16:21:40.180Z","troubleshooting-car-pro-auto","/help/troubleshooting/car-pro-auto","

My Car Pro is not starting automatically when I get in my car

","2026-11-02T16:21:48.404Z","troubleshooting-swap-car-fragrances","/help/troubleshooting/swap-car-fragrances","

How to Swap Car Fragrances

","2026-11-02T16:21:55.049Z","troubleshooting-pura-car-pro-unresponsive","/help/troubleshooting/pura-car-pro-unresponsive","

Pura Car Pro Unresponsive

","2026-11-02T16:22:02.230Z","troubleshooting-how-to-reset-your-car-diffuser","/help/troubleshooting/how-to-reset-your-car-diffuser","

How to Reset your Car Diffuser

","2026-11-02T16:22:08.934Z","troubleshooting-pura-car-auto-mode","/help/troubleshooting/pura-car-auto-mode","

What is Pura Car™ 1 Automatic Mode?

","2026-11-02T16:22:22.534Z","troubleshooting-pura-car-pro-sleep-mode","/help/troubleshooting/pura-car-pro-sleep-mode","

Pura Car Pro Sleep Mode

","2026-11-02T16:22:32.440Z","troubleshooting-how-to-enable-car-bluetooth-after-setup","/help/troubleshooting/how-to-enable-car-bluetooth-after-setup","

How to Enable Car Bluetooth After Setup

","2026-11-02T16:22:39.638Z","shipping-and-delivery-what-to-do-if-your-order-is-missing","/help/shipping-and-delivery/what-to-do-if-your-order-is-missing","

What To Do If Your Order Is Missing

","Shipping And Delivery","2026-11-02T16:22:46.072Z","shipping-and-delivery-missing-items-from-an-order","/help/shipping-and-delivery/missing-items-from-an-order","

Missing Items from an Order

","2026-11-02T16:22:52.842Z","faq-redeem-a-discount-code","/help/faq/redeem-a-discount-code","2026-11-02T16:22:59.764Z","shipping-and-delivery-gifting","/help/shipping-and-delivery/gifting","2026-11-02T16:23:06.026Z","returns-and-exchanges-returns-exchanges","/help/returns-and-exchanges/returns-exchanges","

Warranty/Returns/Exchanges

","Returns And Exchanges","2026-11-02T16:23:13.200Z","returns-and-exchanges-diffuser-warranty-policy","/help/returns-and-exchanges/diffuser-warranty-policy","

Diffuser Warranty Policy

","2026-11-02T16:23:19.577Z","returns-and-exchanges-refunds","/help/returns-and-exchanges/refunds","

Refunds

","2026-11-02T16:23:24.742Z","returns-and-exchanges-damaged-or-leaking-order","/help/returns-and-exchanges/damaged-or-leaking-order","

Damaged or Leaking Order

","2026-11-02T16:23:31.606Z","shipping-and-delivery-missing-order","/help/shipping-and-delivery/missing-order","

Missing Order

","2026-11-02T16:23:37.721Z","shipping-and-delivery-edit-or-cancel-an-order","/help/shipping-and-delivery/edit-or-cancel-an-order","

Edit or Cancel an Order

","2026-11-02T16:23:43.217Z","returns-and-exchanges-exchanges","/help/returns-and-exchanges/exchanges","

Exchanges

","2026-11-02T16:23:49.164Z","shipping-and-delivery-how-to-access-order-history","/help/shipping-and-delivery/how-to-access-order-history","

How To Access Order History

","2026-11-02T16:23:55.539Z","troubleshooting-fragrance-not-detected","/help/troubleshooting/fragrance-not-detected","

Fragrance Not Detected

","2026-11-02T16:24:01.182Z","getting-started-pura-home-setup","/help/getting-started/pura-home-setup","

Setup Your Pura Home™ Diffuser

","2026-11-02T16:24:06.438Z","faq-cookie-settings-and-management","/help/faq/cookie-settings-and-management","

Cookie Settings and Management

","2026-11-02T16:24:13.142Z","faq-pura-glow-nightlight","/help/faq/pura-glow-nightlight","

Pura Glow - Nightlight

","2026-11-02T16:24:21.493Z","faq-combining-multiple-features","/help/faq/combining-multiple-features","

Combining Multiple Features

","2026-11-02T16:24:28.093Z","faq-corporate-gifting","/help/faq/corporate-gifting","

Corporate Gifting

","2026-11-02T16:24:34.163Z","faq-smart-vial-and-puralast-faq","/help/faq/smart-vial-and-puralast-faq","

Smart Vial and Puralast FAQ

","2026-11-02T16:24:40.529Z","faq-pura-plus-manual-mode","/help/faq/pura-plus-manual-mode","

Pura Home Plus™ Manual Mode

","2026-11-02T16:24:46.865Z","faq-pura-target","/help/faq/pura-target","

Target Store and Fragrance FAQ

","2026-11-02T16:24:53.973Z","troubleshooting-weak-smell-help","/help/troubleshooting/weak-smell-help","

Can't Smell Your Fragrances?

","2026-11-02T16:25:01.744Z","faq-do-i-need-to-onboard-the-plus-diffuser-with-the-pura-app-to-use-it","/help/faq/do-i-need-to-onboard-the-plus-diffuser-with-the-pura-app-to-use-it","

Do I need to onboard the Plus diffuser with the Pura app to use it?

","2026-11-02T16:25:07.787Z","faq-timer-feature","/help/faq/timer-feature","

Timer Feature

","2026-11-02T16:25:13.924Z","faq-open-air-technology-faq","/help/faq/open-air-technology-faq","

Open Air Technology FAQ

","2026-11-02T16:25:20.549Z","faq-wifi-network-requirements","/help/faq/wifi-network-requirements","

What are the WiFi network requirements?

","2026-11-02T16:25:26.168Z","faq-conserve-fragrances","/help/faq/conserve-fragrances","

How To: Conserve Fragrances

","2026-11-02T16:25:32.098Z","faq-general-pura-home-mini-faq","/help/faq/general-pura-home-mini-faq","

General Pura Home Mini™ FAQ's

","2026-11-02T16:25:37.768Z","faq-fragrance-oil-levels","/help/faq/fragrance-oil-levels","

Fragrance Oil Levels

","2026-11-02T16:25:44.607Z","troubleshooting-fragrance-is-leaking","/help/troubleshooting/fragrance-is-leaking","

Fragrance is Leaking

","2026-11-02T16:25:50.052Z","faq-replace-a-low-fragrance","/help/faq/replace-a-low-fragrance","

How To: Replace A Low Fragrance

","2026-11-02T16:25:55.276Z","faq-wholesale","/help/faq/wholesale","

Wholesale

","2026-11-02T16:26:01.353Z","troubleshooting-diffuser-connectivity","/help/troubleshooting/diffuser-connectivity","

Diffuser won't connect to Wifi

","2026-11-02T16:26:06.797Z","faq-redeem-reward-points","/help/faq/redeem-reward-points","

How To: Redeem Reward Points

","2026-11-02T16:26:13.040Z","faq-schedule-feature","/help/faq/schedule-feature","

Schedule Feature

","2026-11-02T16:26:18.119Z","faq-cleaning-your-diffuser","/help/faq/cleaning-your-diffuser","

Cleaning Your Diffuser

","2026-11-02T16:26:23.702Z","shipping-and-delivery-whos-my-courier","/help/shipping-and-delivery/whos-my-courier","

Who's my courier?

","2026-11-02T16:26:30.118Z","faq-what-is-away-mode","/help/faq/what-is-away-mode","

What is Away Mode and how does it work?

","2026-11-02T16:26:36.063Z","troubleshooting-how-to-change-intensities","/help/troubleshooting/how-to-change-intensities","

How to Change Car Diffuser Intensities

","2026-11-02T16:26:40.836Z","troubleshooting-forget-car-diffuser","/help/troubleshooting/forget-car-diffuser","

Remove Car Diffuser From App

","2026-11-02T16:26:45.997Z","subscriptions-swap-lineup","/help/subscriptions/swap-lineup","

Swap Lineup

","2026-11-02T16:26:51.223Z","subscriptions-account-subs","/help/subscriptions/account-subs","

Account and Subscription Management

","2026-11-02T16:26:56.036Z","troubleshooting-car-diffuser-not-found","/help/troubleshooting/car-diffuser-not-found","

Car Diffuser Not Found

","2026-11-02T16:27:00.840Z","troubleshooting-car-diffuser","/help/troubleshooting/car-diffuser","

Car Difusser

","

What do you need help with?

","2026-11-02T16:27:10.396Z","shipping-and-delivery-concern-with-my-order","/help/shipping-and-delivery/concern-with-my-order","

Concern with my order

","

Please choose from the list below which best describes your situation.

","2026-11-02T16:27:16.181Z","shipping-and-delivery-missing-order-confirmation-email","/help/shipping-and-delivery/missing-order-confirmation-email","

Missing Order Confirmation Email

","2026-11-02T16:27:22.659Z","shipping-and-delivery-i-didnt-place-this-order","/help/shipping-and-delivery/i-didnt-place-this-order","

I didn't place this order

","2026-11-02T16:27:30.167Z","shipping-and-deliveries-orders-shipping","/help/shipping-and-deliveries/orders-shipping","

Orders and Shipping

","Shipping And Deliveries","2026-11-02T16:27:34.856Z","faq-cookie-categorizations","/help/faq/cookie-categorizations","

Cookie Categorizations

","

November 2nd 2026

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more.","#FFFFFF","textSize","textTag",{"_125":1123,"_127":1124,"_129":188,"_131":1125,"_133":1126},{"_125":1106,"_127":1106,"_129":386,"_131":1107,"_133":1108},{"_125":1091,"_127":1091,"_129":381,"_131":1092,"_133":1093},"sticky-bar",{"_137":1068,"_1094":1095,"_139":1072,"_141":1096,"_1073":1097,"_1098":1099,"_143":340,"_1100":1101,"_1102":372,"_1103":374,"_1104":136,"_273":1105,"_200":243,"_1086":372,"_1087":374},[],"backgroundOpacity",70,"sm","Get started","buttonUrl","/pages/get-started","mobileText","

Try it for 30 days, risk-free.

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